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MEDALLIA NEWS

Marketers Underestimate How Loyal Customers Are And Don’t Understand What Drives Their Loyalty By Site Author - 3 weeks ago

In December of last year, as part of my annual predictions piece, I wrote that many consumers have faced a tough time economically over the last few years and that the situation in 2025 was set to pe… [+6291 chars]...

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The Midas Originals: Tracking Years Of Outperformance From The List’s First Investors By Site Author - 6 days ago

This year marks the 15th anniversary of the modern Forbes Midas List. To celebrate, were looking back at the investors on our first ever Midas List and the companies propelling them up the list. Fif… [+10088 chars]...

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The Midas Mainstays: Venture Capital’s Most Consistent Firms Over 15 Years By Site Author - 6 days ago

2025 marks the 15th year of the publication of the Midas List, offering us an opportunity to reflect on how the venture capital landscape has evolved in that time. Several firms that have helped shap… [+8480 chars]...

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The Impact of Web Hosting Speed on E-commerce Sales and Conversions By Douglas - 2 weeks ago

The bandwidth specified within the hosting companys plan determines the speed at which customers web pages load. The slower they load, the higher the bounce rate. When curious visitors dont stick aro… [+3778 chars]...

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Use Forrester’s Function-First Framework To Navigate The Complex World Of CX Tech By Colleen - 4 days ago

The recent announcement that PG Forsta acquired competitor InMoment has the potential to shake up the staid customer feedback management (CFM) market, but the new organization will need to quickly of… [+2886 chars]...

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Why contact centres hold the key to great customer experience in finance (Judy Bloch) By Editorial - 1 month ago

With increased market competition and the rise of challenger banks, traditional financial institutions must differentiate themselves by keeping, or even out-pacing, consumer demand and ever-evolvin… [+5357 chars]...

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